IT Professional
Networks
On Site Services
Cyber Security
About Rj
ITIL Certified Customer Support Engineer experienced improving, optimizing Support Teams. Developed Service Level Agreements/Standard Operating Procedures (SLA/SOP) to establish problem resolution expectations and timeframes
- Worked in multiple roles in the IT field, and designed, deployed and configured servers and network equipment in Data Centers, corporate LAN, Retail stores, and residential customers.
- Develop policies and procedures that outline how problems are identified, documented, assigned and corrected.
Experience
- 5+ years’ experience 24x7x365 NOC, developing SOPs and Support Staff
Contact Me
From PC upgrades and replacing broken Mac screens to removing damaging malware and recovering seemingly lost data, we do it all and we do it well. Diagnostic services and assessments are always free.